Joan Holloway

Research with enterprise users revealed two central pains: weak search and video content that was difficult to consume. The product reorganized uploads, summaries, transcripts, chat, and editing into one connected system.

• Researched more than ten knowledge-management and meeting-note competitors.
• Interviewed seven respondents about enterprise onboarding and content discovery.
• Mapped journeys for managers and new employees navigating fragmented knowledge.
• Designed upload, search, chat, viewing, editing, and settings flows.